Refund policy

This is Section 5 of our Terms of Service.

Creem’s terms state that refunds “are handled exclusively by Creem” (Creem Terms §11.1), so every refund goes through Creem. To request a refund, email snapvisaphoto@mail.grokbot.com with your order details. If we do not respond within 7 days, you may contact Creem support (source). Creem may also refund you on its own initiative in certain cases, for example where the law requires it or after a technical error or duplicate payment (Creem Terms §11.3). Creem also says it can process refunds within 60 days (source). Refunds typically reach your account in 5–10 business days (source). Our refund conditions:

• Full refund for a duplicate payment, for a technical failure that prevents you from downloading your files, or if the output dimensions do not match the specification you selected.
• Official rejection: if a government authority rejects your photo, you may request a refund within 30 days of purchase by sending the authority’s rejection notice. We assess the request from that notice, so it does not depend on your photo, which we will already have deleted (see Section 6).
• We do not guarantee that any authority will accept your photo.
• If you receive a refund, your photo is deleted as soon as we receive the refund notification from Creem (and in any case within about 24 hours of upload).

All refunds are processed through Creem. These conditions do not limit any refund rights that Creem or applicable law grant you.

Terms of Service